Privacy notice
Who we are
Accuvanta (Pty) Ltd ("Accuvanta", "we") develops the Accuvanta software and runs this website. For anything in this notice, contact our Information Officer at support@accuvanta.co.za.
What we collect, and why
- When you contact us or ask for a trial: your name, business name, email address and phone number, to reply, send the download link and help you set up.
- Licences and subscriptions: the business name, contact person, an installation identifier and the licence or subscription status, to issue licences, check subscriptions and invoice you.
- Support: what you tell us in support requests and, only when you allow it, what we see while helping you remotely.
- Optional online services (only if you switch them on): the text of an AI request, a supplier invoice you choose to scan, words to be spoken by the voice service, or a payment request sent to your payment provider. These are processed to answer that request and are not kept for any other purpose.
- This website does not use advertising or tracking cookies.
Your customers' and employees' information
The information you record in Accuvanta about your own customers, suppliers and employees stays on your computers. You are the responsible party for it under POPIA. Accuvanta helps: roles and permissions, an audit trail, marketing opt-outs on every campaign email, and payroll details visible only to people you allow.
Who we share it with
We do not sell personal information. We use carefully chosen service providers (operators) who process it only on our instructions: our hosting and network provider (Cloudflare), our email provider, and, for the optional AI and voice services, Anthropic and Microsoft Azure. Some of these providers process information outside South Africa; we use providers bound by agreements that give protection substantially similar to POPIA. Your Accuvanta partner (reseller) receives the information needed to sell and support your licence.
How long we keep it
For as long as you are a customer or as long as needed for the purpose, then as long as the law requires (for example tax records), after which it is deleted or de-identified.
Your rights
You may ask to see the personal information we hold about you, to correct or delete it, or object to its use, including for direct marketing. Email support@accuvanta.co.za. If you are not satisfied with our answer, you may complain to the Information Regulator (South Africa): www.inforegulator.org.za.
Security
We protect personal information with reasonable technical and organisational measures, including encryption in transit, restricted access and signed licence codes. Tell us at once if you suspect a problem.
Changes
We will update this notice when our practices change, and show the new version date here.